ALBANY

Firefighters Museum

Privacy Policy

Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Albany Firefighters Museum ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We may collect the following types of information when you interact with our website, contact us, register for events, make donations, or request information.

Personal Information

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Payment information when you make a donation, purchase tickets, register for events, or submit a group tour request

  • Opt-in records and timestamps for communications such as SMS and email

Non-Personal Information

  • IP address

  • Browser type

  • Device information

  • Website usage patterns and analytics

  • Cookies and similar tracking technologies

Customer and Visitor Communications

  • Records of inquiries and support requests

  • Event registrations and attendance details

  • Group tour requests and preferences

  • Donation and volunteer inquiry history

  • Feedback and visitor communications

2. How We Use Your Information

We use collected information for the following purposes:

  • To provide information about museum exhibits, events, tours, and programs

  • To process donations, registrations, ticket requests, or other transactions

  • To respond to inquiries and provide visitor support

  • To communicate with you about upcoming events, museum updates, and important notices

  • To improve website functionality and user experience

  • To maintain records of your communication preferences and consent

  • To support website security, fraud prevention, and operational integrity

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to Albany Firefighters Museum services and activities, including event reminders, visitor support, group tour coordination, and important updates.

Opt-In & Consent

  • You will only receive messages if you have explicitly opted in

  • We maintain timestamped records of opt-in actions where required

  • We comply with the Telephone Consumer Protection Act (TCPA) and other applicable laws

Opt-Out Instructions

  • You may opt out of SMS notifications at any time by replying STOP

  • You will receive a final confirmation message, and no further text messages will be sent unless you opt in again

  • Opt-out requests are processed promptly

Message Frequency & Content

  • Message frequency varies based on your interaction with the museum

  • Messages will relate directly to services, events, tours, updates, or requests you have made

  • We do not send promotional SMS messages without appropriate consent

Help & Support

  • Reply HELP for assistance

  • You may also contact us using the contact information listed below

Carrier Information

  • Standard message and data rates may apply

  • Carriers are not liable for delayed or undelivered messages

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers only as necessary to support customer service or message delivery. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information.

We may share information in the following limited situations:

Service Providers

  • With trusted third-party vendors that help us operate the website, process donations, manage registrations, or support communications

  • With SMS providers solely for delivering messages you have consented to receive

  • All service providers are expected to maintain confidentiality and data security

Legal Compliance

  • If required by law, subpoena, court order, or other legal process

  • To protect our rights, property, visitors, staff, volunteers, or operations

Business or Organizational Changes

  • In the event of a merger, restructuring, or transfer of organizational assets, your information may be transferred subject to this Privacy Policy

All the above categories exclude text messaging originator opt-in data and consent, except where necessary for text message delivery services.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information, including:

  • Secure systems and access controls

  • Encryption where appropriate

  • Limited access to sensitive information

  • Regular review of website and system security practices

  • Staff or volunteer awareness regarding data protection

However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

  • Analyze website traffic and visitor behavior

  • Remember visitor preferences

  • Improve website functionality and performance

  • Understand engagement with exhibits, events, and museum content

You can usually control cookies through your browser settings. Disabling cookies may affect certain website features.

7. Your Rights & Choices

You may have the right to:

  • Request access to the personal information we hold about you

  • Request correction or deletion of your information

  • Opt out of marketing emails by using the unsubscribe link

  • Opt out of text messages by replying STOP

  • Withdraw consent for future communications

  • Contact us with questions about how your data is used

To exercise these rights, please contact us using the contact information below.

8. Third-Party Links

Our website may contain links to third-party websites, donation services, event registration platforms, or social media pages. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies separately.

This Privacy Policy applies only to information collected by Albany Firefighters Museum through its website and direct services.

9. Children’s Privacy

Some museum events and educational programs may be intended for children and families. We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement where required by law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review and remove the information if necessary.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of our website after changes are posted means you accept the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

  • Northeast Spine & Wellness

  • Phone: (518) 434-0125

  • Address: 334 Broadway Albany, NY 12207

ALBANY

Firefighters Museum

Preserving the history and proud tradition of the fire service in the City of Albany since 2014.

384 Broadway, Albany, NY 12207

(518) 428-1025

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© 2026 Albany Firefighters Museum. All Rights Reserved.